Our experience allows us to fully understand the daily needs of modern laboratories. We understand that you are doing more with less. We understand that you cannot afford weeks of downtime, as you wait for technical support. We understand the burden placed on you when other companies require “return to factory” for service, and we understand your frustration when other companies charge you for basic email & phone technical support.
When you purchase a laboratory instrument from AGS Scientific, Inc., you can rest assured that our highly trained & experienced technical support staff will provide you with service and support that meets the needs of your laboratory, including…
Unlimited Free Email & Phone Support for the Life of the Instrument
Factory Warranties Backed by Factory Trained Service Engineers
Prompt Response (Usually Within 1-hr) to All Support Inquiries
Onsite Technical Support for Issues that Require a Service Engineer
Access to our Client Portal with Technical Support Articles (Tips & Tricks)
Applications Assistance & Method Development for Difficult Matrices
Consumables & Spare Parts Inventory Maintained within the USA
IQ/OQ/PQ Documentation for Onsite Installations of New Instruments
Two Levels of Service Contracts Available after the Warranty Period
Onsite Preventative Maintenance by our Experienced Service Engineers
“Augmented Reality” via your Smart Phone for Technical Support Assistance
Simple Remote-Access Capabilities for Software & Diagnostics Help
Our Friendly & Customer-Focused Technical Support Approach
If you have any questions for us, feel free to contact us via phone or email. We look forward to working with you!
