Support
At AGS Scientific, we are committed to delivering exceptional technical support that ensures your analytical instruments operate at peak performance. With over 20 years of experience as a leading lab equipment distributor, founded in 2003, we have built a reputation for reliability and expertise in serving industries such as environmental, pharmaceutical, chemical, petrochemical, food & beverage, and research.
If you are an existing customer, please use the links below to access our Online Store to order parts and/or to access our Client Portal for technical support assistance. The Client Portal includes self-help articles on the NIC Mercury Analyzers and also includes the ability to submit new support tickets as well as review your past support tickets.
Experienced and Factory–Trained Service Engineers
Our team of factory-trained service engineers brings deep knowledge of the products we distribute, including mercury analyzers, flame photometers, refractometers, polarimeters, gas analyzers, and melting point meters from trusted manufacturers like Nippon Instruments Corporation (NIC). Each engineer undergoes rigorous training directly from the manufacturers, ensuring they are equipped to handle installations, calibrations, repairs, and maintenance with precision and efficiency. Whether you’re dealing with regulatory compliance under EPA standards or optimizing your lab’s workflow, our experts provide tailored solutions to meet your specific needs.
Rapid Response and Dedicated Customer Support
We understand that downtime in your lab can be costly, which is why we prioritize rapid customer responses. Our support team is available via phone, email, or our online portal, with most inquiries addressed within 1 hour. From initial setup to ongoing maintenance, we provide lifetime support via phone and email, and assist with access to reagents, consumables, sample collection kits, and certified standard solutions to help keep your operations running smoothly.
Why Choose AGS Scientific for Technical Support?
– Proven Track Record: Decades of experience helping clients achieve quality standards and regulatory compliance.
– Comprehensive Services: Full-spectrum support covering installation, training, preventive maintenance, maintenance contracts and emergency repairs.
– Customer-Centric Approach: Personalized assistance focused on your success, with resources like troubleshooting guides, technical support articles, and a knowledge base available 24/7.
Contact our technical support team today to experience the AGS Scientific difference. Your success is our priority!
